Citizens Advice Peterborough – Council Tax / Energy Rebate scheme

Council Tax / Energy Rebate scheme

There are two options as planned and outlined in the briefing note:

• A council tax credit option. This is a short, simple form for residents to confirm their details/eligibility and request the credit is applied to their council tax account.

·         A bank account payment form. This is for people who would like a payment to their bank account. It has been kept as simple as possible, and while it does ask for a bank statement to be uploaded to assist with the verification of their identity this is not mandatory, so those unable to do this can skip this question (although this may delay the payment if we are otherwise unable to verify their ID).

For those residents without internet access and with no-one to otherwise assist them to make a claim they can call the customer services number and request a call back for someone to assist them with an application. Due to the numbers of applicants (c. 30,000) there may be a delay in providing this service and so all residents are encouraged to complete the form themselves if this is possible. Anyone who hasn’t claimed at the end of the application process and who we believe is eligible from our existing records will have their council tax account credited.