Supervisor reminders
This week’s updates from our supervisors for our client-facing team members:
- the new Household Support Fund (HSF) is live. If you speak to a client who you think is eligible (see above), please take the relevant details and ask if they would like support with food (£25) or home heating (£50). Please speak to a supervisor for full details.
- If a client asks about the HSF, and they are capable of submitting a claim, advise them to complete the online form on our website. If the client states they have already completed the form, speak to a supervisor and we can check if they have been called yet and if they did not answer – we can make a note for them to be tried again. Inform clients it can take up to 10 working days for them to be assessed, we will only attempt to contact them twice and they cannot apply to the scheme more than once (each time it is released i.e. from 20/06/22 onwards – if they applied last year that is ok!)