Sharing stories from the frontline of the cost of living crisis
Over the weekend, a panel of local Citizens Advice, Tom Godwin, Tracy Hopkins and Julie Ann Riseborough – joined our Head of Policy Kayley Hignell on Matt Chorley’s show. They spoke about how cost-of-living pressures are hitting families across our services, including in Blackpool, Rhondda and the South West. The segment ended with Matt reading out a text they’d had in: “Listening to the lovely Citizens Advice people gives you faith in human nature. What wonderful, caring and kind people they are.” Listen back
Techniques scammers use to fool you
It’s a difficult time for everyone at the moment. Everyday essentials like food, energy and fuel are more expensive than ever. We’re all worried about money, and scammers are taking advantage of this. They’re using the energy crisis as a new way to exploit people, but the techniques they use are tried and tested. Here are techniques scammers use time and time again…
How we’re working with community groups to build equity into our services
At Citizens Advice, we’re starting to address how we can practically build equity into our user research and design. We recently set up a community of practice and are using frameworks and tools to help us move forward. We know some communities face barriers and exclusion because of their identity and background. We’ve recently begun to work more closely with grassroots community groups in our research. By recruiting in this way, we can involve people from communities that face exclusion. Read more in our blog |