| In the last year, the Anglian Water Extra Care Support has helped over 320,000 customers stay on top of their bills. Their specially-trained team can help find a way forward, with a personalised plan made just for each customer. They can make sure customers are on the right tariff, look at payment plans and point them towards other help and benefits to increase household income.
The easiest way to get started is by completing their Extra Care Assessment online or speak to the Extra Care Support team on 0800 169 3630. It’s all part of their WaterCare service. Here’s a few examples of how they can help:
Maximise your income and benefits
As part of our Extra Care Assessment, we’ll check for ways to maximise your income by advising what benefits your household may be entitled to. We’ll also let you know about any additional support you may be entitled to such as the Warm Home Discount Scheme.
We’d recommend seeing what other government support you might be able to get. There’s information and advice on how to increase your income, as well as support for bills, housing and childcare costs online here.
Get discounts of up to 50%
If you pay measured charges through a water meter, we have a range of different tariffs available including WaterSure and AquaCare Plus. And with our LITE or Extra LITE tariffs, you could get a discount of up to 50% on your water and sewerage charges, depending on your situation.
Could you save money with a meter?
Most customers save on average £150 per year by switching to a water meter. Our risk-free switchback guarantee means you can go back to unmeasured charges up to two years after having a meter fitted if you’re not better off. Find out more here or call 03457 919 155 to book your free appointment.
Flexible payments plans to suit you
We offer payment plans that flex around you. Make weekly, fortnightly or monthly payments, plus you can pay your bill automatically by Direct Debit or choose from a range of other ways to pay.
Payment holidays
We offer payment holidays to give you a little breathing space while you get help with your finances.
Pay direct from your benefits with Water Direct
If you’re currently getting benefits such as Income Support, Job Seekers Allowance, Pension Credit, Employment Support Allowance or Universal Credit the Benefits Office can arrange for you to make payments directly from your benefits towards your water bill. These would cover your ongoing charges plus any outstanding amount on your account including any County Court Claims. |